When is the last time you were so excited and impressed that you were compelled to write a wonderful letter to your car dealer or auto repair company?
At Ride-Away, we have received almost 1,000 unsolicited letters like these over the last decade, and this customer feedback is truly what we live for! Enjoy these unchanged and heartfelt letters from clients.
Hear What Our Customers Have to Say
Thank you so much for what you have done for my parents.
Thank you so much for what you have done for my parents. You went above and beyond to make sure they got what they wanted and needed. You are still going above and beyond. Once the sale was done you still worked to help them out and make sure they were happy with their van. I drove their van to Charlotte this past weekend, and it drove so well, and dad was comfortable and safe. This has boosted his confidence and helped with his rehabilitation. The fact that he might also be able to drive it himself soon would be the confidence builder he needs. You truly love your job and love the people you help out. It shows in your determination to make the customer happy and your smiling face when you enter the door.
Daughter of a Ride-Away Customer
It makes me happy and very excited that I can now be so independent.
Thank you so much for making it possible for me to get my own van. It has given me so much freedom. I've been out shopping, out to eat and off visiting friends and family. These are all things that were never easy for me to do before. It makes me happy and very excited that I can now be so independent.
Thank You Again,
Thank the Lord for Ride-Away.
Thank The Lord for Ride-Away. I was traveling from PA to FL when my brand new van had a problem in Tampa and I needed to get to Ft. Myers for job interviews. I called Ride-Away and within 30 minutes they delivered the van to the car dealership where I was at. Without them I would have missed the interviews and a chance to visit with a friend.
Roger has taken good care of us after the sale.
My wife needed a highly modified, handicapped accessible, wheel chair ramp van. After looking on-line and at other local dealers we're glad we found Roger!
This was our fist time investigating this type of vehicle, and Roger helped us through the whole process. He thought of requirements my wife needed and explained how they could be accommodated. His relaxed, patient, but straight-forward approach instantly put us at ease.
Roger has taken good care of us after the sale, as well. His attention to details, has made for easy transitions as my wife's abilities have changed and additional modifications are needed.
After 6 years, we highly recommend Roger, and Ride-Away, of any vehicle needs.
For me and all clients, you folds deliver a new lease on life.
To Whom It May Concern:
Though words will fail me here, please allow me to express my deep gratitude to all the folks at Ride-Away.
Dave Qualey was my first contact at Ride-Away. Our personalities meshed wonderfully, and I found Dave to be very knowledgeable with respect to resources and process for which I am very thankful. Bill Cushing, in his tasks, is very methodical, exacting and deliberate (critical skills, in my opinion). Bill is more than a top-flight, modifications expert – he is an angel on earth. God bless that man, truly. Honestly, everyone from Christa (who fielded several hundred calls from me I am sure) to ET (who brought me to all of my fittings AND delivered my van when it was ready – no small feat I can assure you) at Ride-Away is without equal. To write about them all, would take a small book!
Ride-Away has a motto, “We Deliver Freedom.??? For me and all clients, you folks deliver a new lease on life. Needless to say, all of my driving requirements in the future will be provided by Ride-Away.
Sincerely & respectfully submitted,
David E. Dickman
I want to thank you immensely for all your personal service
Just an overdue but nonetheless very sincere thank you for making the acquisition of our new van so effortless for me. I think that I have completed the necessary check list: the VA inspection, the state inspection, the insurance coverage, the registration, etc.
But what I also want to convey to you is how pleased I am with the improvements in the 2013 from the 2010! The side mirror "car detection" warning is especially great, as is the additional features to the back up assistance. The car seems to ride quieter than the previous one, and the radio system is awesome. I have actually managed to download several cd's and love being able to listen to my own tunes. Now we may have to travel across country to hear them all!
I want to thank you immensely for all your personal service. You are a true asset to the Ride-Away business.
All the best,
Gayle and Richard Kattar
Thank you for making life just that much better
For the past 15 years I've been taking my handicap van to the company that did the conversion. Over the past few years, their service has become - well, in short - terrible. Ride-A-Way came to town (Norristown, PA) and I've heard nothing but positive reviews, but without anything wrong with my vehicle there was no urgency to rush over for a repair. This week, my lift broke and you were my first call. Not only did I NOT hear "we can fit you in later this week"; I got, "bring it in right now and we'll take a look". My attendant arrived an hour later and after handing over the keys, was offered a refreshment, access to a tv and remote. She promptly called me at home to say how professional & courteous everyone was - very impressed! The van was fixed in about an hour - awesome... but it was also washed! Now obviously a car wash isn't expected on each visit, but what a fantastic experience. Sadly, finding truly customer-centeic businesses these days' is quite rare. You fixed my van and made my day. Thank you for making life just that much better 🙂 Kudos to you and your entire staff!
All the best
Everyone we came in contact with was most considerate and helpful
My wife and I recently purchased a 2011 Toyota Sienna Braun Modified Ramp Van from Ride-Away MA. We were very impressed and satisfied with the entire experience and highly recommend Ride-Away MA. Everyone we came in contact with was most considerate and helpful.
We would like to single out Sarah Hogan, Mobility Consultant, who guided us through the entire selection/procurement process. We are most appreciative for all she has done for us including her genuine concern that we select the proper van for us…last but not least, she had out new van delivered to our home! Sarah is definitely an asset to Ride-Away MA, the overall Ride-Away Corporation, Braun, and the van OEMs!
We are very happy with the van and the overall mobility it provides.
Judy & Frank R.
To sum it up in one word, I would have to say, MAGNIFICENT
Dear Ride Away,
In view of a situation that required my [wheelchair van] to be serviced recently, I think it is important for you to know how my circumstance was handled by your service manager, Pete Potvin and your service tech, Ben Goupil.
To sum it up in one word, I would have to say, MAGNIFICENT. Pete did all he could, to see to it that the part needed, was shipped in a soon as possible…Ben was able to [fix] my ramp so that I was able to use my vehicle. He really went out of his way and showed a remarkable knowledge of the vans systems to override the system temporarily so that I could use my van…They are obviously a reflection on your management philosophy and training programs. I will continue to boast and recommend your company whenever I am asked about a conversion van.
Thanks again for getting me back on the road.
We will continue to service and seek your advice whenever necessary
Thank you for checking in on us. In the last four months we have driven the van just over one thousand miles. With the mileage so low and not being used as much I went and put on an extended warranty. I do not get out as much anymore and it is likely that it will be even less in the coming year. We will always appreciate what you and Ride-Away have done for us over the years. We will continue to service and seek your advice whenever necessary. You have made my condition and life much easier and we thank you for this.
Ride-away assisted me though a very difficult process.
I recently purchased a 2007 Toyota Sienna with the AEVIT 2.0 system steering/gas/brake, etc. My dealer is in Beltsville, MD. Scott Clendinen is the tech who installed and fitted the system. After installation and an initial fitting, Scott had me in PERFECT position, needing no further adjustments. Scott's expertise, intuition, creativity make him an INVALUABLE ride-away team member. His patience and communication skills are also valuable assets. I thought you should know this so that you can assure that he stays and grows with the company. Kudos also to so many others at Beltsville Ride-away who assisted me though a very difficult process.
…thank you for the prompt turn-around service.
Thank you for the very professional way in which your service department handled the maintenance check on my Braun van.
If operates great and will serve my need until we send it back to you next year for a follow-up check. Once again thank you for the prompt turn around service.
I am able to recommend Ride-Away to others.
Dear Ride Away -
I would like to bring to your attention the wonderful service we received from Lee at the North Attleboro facility. He went above and beyond what I expected when he represented my situation with Braun. He is professional with integrity. This is true of your entire staff in North Attleboro.
Please thank Lee for us. It is because of this team, I am able to recommend Ride-Away to others.
Our Sincerest Gratitude,
Beth & Richard
…5 star quality and care [makes] it literally impossible to even try to find any place better…
We have used Ride-Away ever since getting our first handicap accessible conversion van in 2005…We moved to Tampa, FL in May,2010 and have received the same 5 star services from Mr. Ron Kelley, Mike Alfaro, and the manager, Jim Scruggs. Mr. Ron Kelley and Mike Alfaro, both picked up right where [they] left off and has been by my house 3 or 4 times helping me program my garage door opener and help learn all the new gadgets and equipment for our new 2011 van.
Working with the staff in Norfolk was a pleasure…
At the end of 2010, I contracted with your Norfolk office to have my 2008 Dodge Grand Caravan converted to a Braun Entervan. The van was delivered to me just before the holidays…working with the staff in Norfolk was a pleasure and they went out of their way to ensure that all descrepancies were resolved to my satisfaction. The leadership in that organization truly belives in customer service and it was evident in all their actions. Each person that I dealt with was very knowledgeable and professional…Normally you do not encounter this attitude and level of professionalism in the automotive industry and I feel that it is important that they be recognized for being the true professionals they are.
He has certainly made very loyal customers out of us!
Dear Ride Away:
I am writing to you to tell you about the extraordinary service my family and I have received from Forrest Bateman at your Tampa location. I first met Forrest in 2006 when our non-profit organization [wanted] to purchase a van for a family who had two sons in powerchairs and no way to transport them. Forrest was very accommodating and helpful and worked to find a great van for our beneficiary family.
...We value our friendship with Ride-Away.
Dear Ride Away,
..I hope you like the poster, and know how much we value our friendship with Ride-Away. The tour was great – I’m glad to see what you do first-hand. And, of course, we are all very fond of Dave Qualey.
Ride-Away saved our vacation.
Dear Connecticut Ride-Away:
…We were about to drive from the Pocono Mountains of Pennsylvania to Squam Lake in New Hampshire. The day before our start for NH my van’s automatic door opening mechanism stopped working. I panicked, but then remembered Ride-Away had multiple locations on the East Coast. My wife called your East Hartford, CT location, which was right along our route, and set up an appointment for the next day. Tony Drouin gave us perfect directions, fixed my van door, [and] we were on our way in about an hour…An did I mention that he opened the shop for us and met us there on a Sunday? Tony needs to be recognized for his outstanding service and [Ride-Away] as an outstanding company.???
I chose Ride-Away for my van and will highly recommend it to any individual who needs a modified van.
Dear Ride-Away Staff,
I just want to express my gratitude for the beautiful job you did preparing my van for me. I was so uncertain about the van I purchased and was not sure if it would work for me. It was very comforting to receive such excellent customer service, innovative craftsmanship, and concern on making the van work for me and keeping it aesthetically pleasing, comfortable and safe.
At Ride-Away I felt that the customer truly comes first from management and from every team member I dealt with I am truly grateful that I chose Ride-Away for my van and will highly recommend it to any individual who needs a modified van Again, thanks to all of you from a very satisfied customer.
I have always felt like I [was your] only customer.
Thank you all so much for what you did today. You guys are truly awesome, as always. I shouldn't be surprised because you have always been great to us. And while I know that it's the furthest thing from the truth, I have always felt like I [was your] only customer. Such a contrast to the last van modification company we used. I have no doubt that if we just “popped in??? with an issue like we did today. Especially Mark. I'm not sure if he was ever there during any of my previous visits, but it was very nice to meet him. Please pass this message to him. He probably already knows what a great group he has in Richmond but I think he needs to hear it again!
Ride-Away has again proven themselves to be supportive of the customer
Customer service at RA is exceptional!!!! Let Mark know how impressed I am with you please!!!... Again Roger, let me say that we are very impressed with the customer service that you offer at Ride-Away...Pete has been very instrumental in understanding our concerns with the accident and stability of the van and was exceptional in his service and recommendations to send the van [for a second opinion]... Ride-Away has again proven themselves to be supportive of the customer and understanding of the needs.
Heidi & John Y. (Zachary too!!!)
Thanks so much for coming to our aid...
Thanks so much for coming to our aid when our old van suddenly developed a new problem. You removed the trauma from what could have been a very bad day. You are the best!
Cecil and Cathy G.
That van gave me back the freedom I lost at age 17
My story starts with an accident I had in October of 2010 that completely destroyed my van. That van was equipped by Ride-Away. I was paralyzed at age 17. That was approximately 35 years. I learn to drive when I was 15 years old. After the accident at age 17, I lost my ability to drive. Your company gave me back that ability approximately 2 years ago. I started driving again in 2008. Thanks to the wonderful staff at Ride-Away, I was back on the road again. That van gave me more freedom than I ever imagined having again in life. It gave me the ability to go when I wanted to go. I didn't have to wait on anyone to picked me up and carry me places. That van gave me back the freedom I lost at age 17. Before I got the van, my travels were very limited. I rarely ever went out of State. But after receiving the van, I traveled to Massachusetts, Pennsylvania, Delaware, Virginia and other places. For 35 years I was not able to visit those places. The van that Ride-Away equipped for me, open up a whole new world for me. I was all over the place.
A member of the Ride-Away family
The staff has been creative/innovative in making the necessary repairs.
To: Ride-Away – Tampa, FL
When we arrive at Ride-Away we are greeted by Margaret. She has a friendly smile & is always courteous & helpful…Steve and CB have been very accommodating. Whenever we had a problem, Steve has found a way to schedule us in immediately. CB has worked diligently to meet our needs. The staff has been creative/innovative in making the necessary repairs. We are thankful to found that Ride-Away has a site in Tampa – not too far from our winter home.
-Al & Connie D.
I was always treated with kindness and give courteous attention.
I want to express my appreciation and thanks to you and the entire staff at [Ride-Away] for making the purchase of my Sienna Rampvan an enjoyable experience. From the drivers who transported me to your facility and home again, to the staff in the front showroom who always had a friendly hello, to the mechanics in the back shop, I was always treated with kindness and given courteous attention. Thank you to Nelson for being so patient while making modifications to the van and then adjusting them until I felt comfortable with them…No mere "thank you", however, will ever be enough to express my appreciation to Crystal…But more importantly, Crystal proved to be a wonderful, caring, giving person, and, as a result, I found someone I am grateful and proud to call "friend".
It's people like you who make a difference for people with a disability.
I am writing this to you to thank you for the wonderful job that you have done on my vehicle. It's people like you who make a difference for people with a disability. You went above and beyond to get everything done for me and for that I am very grateful. You have made it possible in an impossible situation with R.M.V. For without you doing the work on my vehicle I would have been stuck in an impossible situation, so thank you very much…You went out of your way, plus doing the extra work. You made sure that I was going to be safe on the road. So thank you very, very much.
I'll end by congratulating you for having a business so focused on customer satisfaction and safety.
Dear Ride Away:
I am writing to express my extreme satisfaction with some work I had done recently at your Manchester facility…Pete and a couple of his staff examined my van carefully and an interesting discussion ensued. The main issue that Pete stressed over and over again was safety. He was determined that whatever solution they arrived at would provide the greatest safety possible. It's conscientious team members like Pete that make all the difference!
No question about Ride-Away providing us with a very important aspect of freedom that we no longer had...
My motto to Richard has always been “There’s no quit in Kattar” and I can only say how very grateful I am, there’s also no quit in Dave! You never gave up that we would one day be successful in navigating through all of the VA procedures in eventually securing the assistance in obtaining a wheel-chair accessible van that Richard certainly deserves….Yesterday (Sunday) we enjoyed a wonderful excursion to Ft. Devens, where Richard served as Commander for 3+ years.
Even though there are many changes, he still recognized many land marks, including the War Memorial which he had built and dedicated; some trees that he had planted, etc. Without the van, I probably wouldn’t have felt confident enough to him there by myself. No question about Ride-Away providing us a very important aspect of freedom that we no longer had…Wednesday night we’re looking forward to attending the school play with our grandson having a significant role! Can’t wait to watch him shine. I just can’t thank you enough for all you have done for Richard and I. And I wish you continued success in your business that makes a significant contribution to a person’s quality of life.
It is an experience we will not forget…
Hi Ride Away,
I wanted to reach out and express my sincere gratitude to you and your team at Ride-Away.....especially Keli, for the amazing support during the entire process of purchasing our new vehicle. Everyone, including Nelson, Kent and Bryant went above and beyond their duty to make sure we were satisfied.
I know there were times when it was stressful for all of us and all I can say is each time, you guys displayed the utmost professionalism and respect for our needs and tried to [accommodate] us in any way possible.
It is an experience we will not forget and feel confident recommending you guys to other families in the community with special needs.
Thank you again for making this overall experience such a positive one.
We look forward to staying connected in the future.
Vicky and Gurpreet
New Hampshire is a better place because of [Ride-Away's] involvement in the United Way!
Dear Ride Away:
Congratulations to [Ride-Away] for being recognized as a 2010 GIVE Award recipient by the Granite United Way!
A sincere thanks to you and your colleagues for your involvement in the campaign. Your commitment to the community is inspirational.
New Hampshire is a better place because of [Ride-Away’s] involvement in the United Way!
Words do not convey what a blessing your loaner program is…
Words do not convey what a blessing your loaner program is for bruised and broken spirits. Thank you!
Companies such as Ride-Away are few and far between.
Bill and I want thank all of you at ride-away for your outstanding customer service. The very idea that your company had one of their team members drive us all the way back to Leesburg to pick up our car keys, that I had left on the table, was just outstanding customer service. Pedro, who drove us is an exceptional young man. He is an team member that you can be proud of, as is the gentleman that installed our unit…[Companies such as Ride-Away are far and few between.]
Once again, thank you
Gale and Bill
…this makes such a difference in the lives of our wounded soldiers and their families.
Dear Ride Away,
Thank you so much for the very generous donation of the Bruin[s] tickets for our Pray in a Pail Basket. With the donations such as your, our raffle would not be successful. Your kindness helped to raise over $177,000 with $9,200 coming from our raffle sales. You know how this makes such a difference in the lives of our wounded soldiers and their families. Please know your generous donation was greatly appreciated.
I don’t even have to go anywhere; I just smile all day knowing that I can if I choose to!
It’s hard to believe a week has gone by already! I am having SO much fun. Roger, I don’t even have to go anywhere; I just smile all day knowing that I can if I choose to!
Thank you Roger, for ALL that you did to make this possible. There are no words to convey my gratitude for the long hours you spent making sure the car and its equipment were 100%...
…The next time you’re frustrated with the way things are going and wondering why you are doing what you are doing, remember it’s because when you do get it done and turn it over to the owner, you have once again helped someone live a fuller, happier life, and they in return are probably going to go out in the world and help someone else!”
Thank you for making this a positive experience.
Dear Briant, Roger, & Amanda at Ride-Away,
The estimates, repairs and customer service that you provided to me when fixing my daughters handicapped van was exceptional. Thank you for making this a positive experience. I will highly recommend your Ride-Away locations to my friends and you can count on us, as return customers for the van’s service checks and any future van problems. Thanks again!
-Debbie, Tamara, & Madi G.
…Stevie was by far the most courteous, and helpful of any of those [competitors] to whom I spoke.
Dear Ms. Darr,
I am writing to you to congratulate whoever hired Stevie in your work force. She is indeed a credit to your company. I spoke to several competitors of your company on this date, Stevie was by far the most courteous, and helpful of any of those to whom I spoke.
I appreciate people such as Stevie because one does not encounter individuals of her character and caliber these days; nor in days past for that matter! Please thank her again for me.
She probably will not understand, for I am certain she treats every caller with the same decorum just as she addressed my wife, Dot and me.
…I owe a great debt to you and your company for the kind of life that you made possible for me.
Dear Ride Away,Although I was distracted by what was going on with my car, I was happy to shake your hand, and I owe a great debt to you and your company for the kind of life that you made possible for me…. Jim Privette gave his attention to all the details involved in my project and was generous with his time and guidance.
Nelson accomplished magic with his understanding of the project and his creativity…every time I get in my car I send you mental thank you’s. You should take great pride in the work you do. Many thanks for my [independence].
Ride-Away can be justifiably proud of the service he provided.
I want to thank Barry Zital for the outstanding service he provided in completing a safety recall fix (Steering Column Upper Bracket Safety Recall) for my 2000 Toyota Avalon. When I left my Avalon at Charles Barker Toyota on Tuesday, 16 Nov, they called me to tell me they could not perform the recall fix because I had hand controls installed on my vehicle. The hand controls would need to be uninstalled before they could complete the fix. I called Ride Away who had installed my hand controls and talked to Barry who said they could uninstall the hand controls but I would need to get the car from Ride Away to Charles Barker Toyota and back to Ride Away to complete the recall fix. He recommended that I talk to Charles Barker Toyota to ask whether they would pay for the uninstallation and reinstallation of the hand controls and drive the vehicle from Ride Away to Charles Barker and back to Ride Away. I talked with Charles Barker Toyota and they said they would cover any costs involved with the hand controls and drive the vehicle from Ride Away to Charles Barker Toyota and return after the steering Column fix was complete. Barry at Ride Away worked with Charles Barker Toyota to get the fix installed.Barry went well beyond what was expected and made this fix possible for me. Also, when he reinstalled my hand controls he made a modification to the installation to insure that the controls did not rub on the dash panel.
I want to personally thank Barry for his superb service. Ride Away can be justifiably proud of the service he provided.
Thanks for a fantastic job,
…he continues to meet customer’s needs with a confident smile.
Dear Ride Away,It is in my interest through this email to commend one of your Norristown, [PA} team members. He is very knowledgeable about what he does and he does with a radiant smile. When I had no clue as to a solution for my van issue, he not only found great alternatives, but he also involved me in the decision process. His name is Steve Taylor. I’m sure he could use some extra hands but, he continues to meet customer’s needs with a confident smile. Each time I leave your Norristown, PA shop, Steve Taylor greatly contributes to honor your company’s name because my ride back home is always better than my ride to get serviced at your shop.
…if we are ever able to buy a van for Billy there’s not a doubt in our minds as to where it will come from – Ride-Away.
To the owners and everyone involved with Ride-Away,I’m writing once again to say thank you so very much for your company and team members at your business in Norfolk, VA. My mother, brother and niece moved to Virginia Beach from Jacksonville, FLA 2 years ago to live with my sister due to the stroke my brother Billy had at the young age of 38. No one in the family has a way to transport Billy around and up until June 18th, the only place he went was to his doctor appointments and that has only been possible because of your people in Virginia…On the 18th of June Billy’s only child Rachel, graduated from high school and Billy was able to be there to see this happen as were the rest of the family. Not only were we able to be there for the graduation we all went out to eat afterwards – the first time for Billy since his stroke…Again I want to say thank you from the bottom of my heart and I know I speak for the whole family – if we are ever able to buy a van for Billy there’s not a doubt in our minds as to where it will come from – Ride-Away.
I wanted [to] take a few minutes to say how impressive Ride-Away of Maryland is…
Dear Sul,I wanted [to] take a few minutes to say how impressive Ride-Away of Maryland is when providing assistance when they are needed. I had a trip to Richmond, Virginia on Saturday to a ceremony that I had to attend and my own vehicle was not suited to handle the task involved. I called and spoke to Ride-Away and they handle[d] the situation and I was transported to and from the [e]vent and didn’t have the worries or concerns of the long trip due to my medical conditions…Again, Mr. Allyn, thank you for making my trip relaxing and free of worries…I had a friend that traveled with me to the event and he called me and said that he was impressed on the services provided by your organization.
John S. Lewandowski
This van is my second one purchased and modified by Ride-Away and I have enjoyed my affiliation with the company…
Dear Ride Away,I am wiring this letter to give praise to your company and to one individual in particular. I have worked with William [Billy] Cushing and Ride-Away since 1994 and even though I am no longer in the state of New Hampshire, Billy is still providing me with his expertise and excellent customer service. I am currently experiencing some technical difficulties and no one in the state of South Carolina is able to comprehend the intricacies of the equipment that Billy has installed…When people ask where I had my van designed I proudly tell them about your company and the Ace up your sleeve in Billy…Thank you for taking the time to read this missive. I am looking forward to a continuing relationship with Ride-Away and of course Billy. I hope that someday you will open a satellite office in South Carolina.
“We could not have done it without you.”
“Thanks so much for Ride-Away’s support. As you can see it was a huge success. We could not have done it without you.”
The 2010 Wounded Warrior Project Committee
I feel that I am treated like a member of your family when I am there…
“I have been a customer of [Ride-Away] for almost 10 years now. My vehicle was originally modified by a competitor and came to you to get the problems they created corrected. The modifications that DORS had done were [not] up to my high standards and expectations. Your company corrected them and I have been a loyal customer ever since. If and when I need anything done, your staff in Beltsville, Maryland has been an absolute charm to have servicing my vehicle. Bryant has had to come to my rescue more times than I can remember. I feel that I am treated like a member of your family when I am there in the shop and really truly appreciate their honesty and candor when the repairs are done. Finding a company like yours to be trusted with my vehicle has given me a great piece of mind, as prior to my accident I did all my own vehicle repairs and maintenance. So this was something very hard to do. I found with your company to fill the gap that I was no longer able to do at the level of service that I was used to getting by me doing the work. Thanks again and my next vehicle will definitely be purchased at your company.”
As your company slogan says, “WE DELIVER FREEDOM”, and we thank you for doing just that!
“Before we leave our Summer Vermont location for our Florida home, we must thank you sincerely for the timely and friendly service you provided to us…When the lift failed, we were in an awkward position since we were only in a temporary location and had to move within a short time…After your repairs, and now over two months of continued normal operation following your expert repair and continued service, we are happy to report that the lift is operating without further difficulty as it is designed to provide us with the necessary mobility which is so valuable to us in moving about to enjoy this beautiful area.”
Carl & Nancy H.
I only wish we had selected [Ride-Away] originally to install the seat…
“We would like to take this opportunity to thank you for assisting us to rectify the problem…we took the car to [Ride-Away] on East Broadway Avenue in Tampa –they were very accommodating. Mr. Steve Pressley, Service Manager, carefully looked over the problem and said he believed they could correct it somewhat…We wanted you to know how kind and helpful Steve Pressley and his staff were to us. I only wish we has selected [Ride-Away] originally to install the seat…Again, thank you for all your kind help in originally obtaining the seat and to help in the problem thereafter.”
Thank you for your donation…
"Your compassion and generosity lifts our spirits and gives us encouragement as we work to rebuild Wings of Hope to be even better than before."
Michael G. – St. Joseph's Home for Boys, Haiti
It was a good experience…
"I want to thank you (Stacy Krubsack – Mobility Consultant, Norristown PA) for your help in finding a vehicle for me. I found you to be well informed and very pleasant. It was a good experience. After one day I am happy with the Toyota."
Thank you again – I truly appreciate your generous support.
"…your donation will help provide all of those things that make like at Bello Machre so special – from staff who provide loving care to specialists who provide speech therapy. From camp fees to specialized medical equipment – from vans with wheelchair lifts to the gasoline that keeps them moving – the need goes on and on…With your support, we are changing lives – heart by heart."
Thank you for helping us make a difference for families, friends, and neighbors…
"Across the state, and with your support, Easter Seals NH continues to open doors to independence for children, adults and seniors with disabilities and special needs. Your kindness and generosity enables us to provide services to meet the needs of the people who need us most through over 60 programs including early intervention therapies and inclusive child care, diagnosis and treatment for autism, special education, [and] medical rehabilitation…Thank you for helping us make a difference…"
Easter Seals New Hampshire
You guys are the best...
"To The Entire Ride-Away Family, Thank you for fixing my van! Although I live nearly 2 hours away, it is well worth the travel. You guys are the best and your hospitality is just wonderful & outstanding…"
"Thanks for everything…
"This must just feel right out of left field, and it is because I was thinking of you (Eric Lajeunesse, Mobility Consultant – Londonderry, NH). I just wanted to tell you what a fabulous salesman you are, and a beautiful person who made looking for a van very easy comparatively. I hope you give yourself a pat on the back today."
In a world where so many people "just don't care" they cared so much!!
"I'm not sure where to begin because how do you say "Thank you" when "Thank you" just doesn't say it enough? We came to Ride-Away very much needing a mobility van and with little hope of being able to afford any payments for a good van. We first met Crystal, and what a blessing she became! She worked relentlessly to help us every way possible. When we felt that it just couldn't happen, she encouraged us by saying, don't give up, we'll get it done! Anything is do-able if you don't give up. Then Sul got involved and what a gentleman! [Gentleman]! The two of them renewed my somewhat pessimistic view of humanity! In a world where so many people "just don't care" they cared so much!! We are so blessed to have become a part of the "RIDE-AWAY FAMILY" because they feel like family who care!!! Thanks so much to Crystal and Sul and everyone at [Ride-Away]!!! We now are the proud owners of a wonderful mobility vehicle!!!!"
Ann & Misty O,
You are truly the most impressive company [I've] dealt with.
"Since my first conversation with Matt, I was impressed with Ride-Away. No high pressure sales pitch - quite unusual. I was contacted next by Bob and he was wonderful. When I actually went to Londonderry to drop-off and pick-up my car it was fun. You have the cream of the crop working there. Janice greets everyone with a smile and friendly personality. Everyone was just so nice! Now about the conversion - the best thing I ever did. Andy is thrilled to still be able to sit in the front passenger seat. What a difference it has and will make in our lives. Works fantastically and all at the push of a button. I stocked Whittier Rehab Hosp with your brochures. You are truly the most impressive company [I've] dealt with. "Thanks" just doesn't cover it!"
Barbara K. ,
Customer Service is something that comes from the top...
"I did a thorough search of businesses that specialized in vehicles converted for handicap use and made my decision to drive a long distance from my home...All I can say is that I'm glad that I did...All my phone calls were answered promptly, who ever I spoke to was courteous and knowledgeable, what ever dates I set for pick up and delivery were kept...It is not easy to cope with a long-term disability. Everything is a chore. Customer service is something that comes from "the top". If this is how you run your business, then you also deserve some credit."
We are thankful for such a great place to go for service.
"First impressions are the lasting ones, needless to say we were very impressed with the facility and the amount of professionalism and positive attitude displayed by your people! We would highly recommend your facility to anyone. We are thankful for such a great place to go for service. Please pass on our thanks to all the kind people at your facility-we really appreciate it."
Mike & Bev C. ,
I am always so touched when someone is kind to us...
"I am always so touched when someone is kind to us or our plight, because it happens so rarely. Usually I am tested almost beyond my ability to cope, when someone can just be kind and helpful, and they have it within their power to do that. Just kindness, compassion........and usually just being respectful goes a long way. But in our world today, people have lost that ability, and it saddens me. That is why I appreciate so much what you have done for us...Thank you again..."
Marilyn O. ,
I thank you all for a job done above and beyond anyone's possible expectations.
"With help from Connie-Barry-Wendy-Doug and the service tech Dave my van was repaired...As the Past State Commander of the American Legion I have traveled far and wide with this van and I could never ask to be treated any better than I was treated yesterday in Gray, Maine."
Donald S. ,
Once again they have proven [Ride-Away] is the best way!!!!!
"We are writing this letter to let you know of the many wonderful team members you have at the Gray, Maine office...Connie and [Barry] are people we can trust and they handled our crisis, which really was a great and wonderful thing."
Diane L. ,
What a 'Christmas Miracle' this is!
"My friend and I were in tears yesterday, when I learned you have found a lift for her van. What a "Christmas Miracle" this is! You have been the only one to follow up and stick with her over such a long ordeal in her life, and I want to thank you for the BEST Christmas ever. I know [it's] for her, but [it's] also my best Christmas too. I've seen what she has gone [through] for the last 18 years and know how much easier this is going to make her life. You're an angel on earth, as she is. Again thank you, and a blessed and Merry Christmas to you!"
Arlene R. ,
I highly recommend Ride-Away to all who are shopping for a wheelchair accessible van and adaptive equipment...
"I highly recommend Ride-Away to all who are shopping for a wheelchair accessible van and adaptive equipment. Their customer service is EXCELLENT! I give Ride-Away FIVE STARS for wheelchair accessibility. I give Charlie, Sarah and Lee FIVE STARS PLUS for their understanding, sensitivity, respect and commitment to providing safe and accessible vehicles to the disabled. THANK YOU CHARLIE, SARAH AND LEE!!"
...I realized that Ride-Away has been my family since 1993 when I first met them.
"My hat goes off to the entire staff of Ride-Away. I'd like to take this opportunity to thank Margaret who works the front desk, Richard who fitted me and tweaked my needs, Mike and Dave for making the purchase possible and of course Jim [Scruggs] who runs a top notch business. To all who worked behind the scenes that I didn't get to meet, I thank you as well."
Veterans need to know that you CARE.
"I can go on and on about how I feel, as the President of the Disabled Veterans Committee on Housing, when one of the veterans I am associated with makes a call to me and describes how good he and his family feels about, in this case, Ride-Away. We are very fortunate to be working with an organization such as yours - one that cares about disabled veterans and their families...Thank you and God bless you and your team at Ride-Away for a job well done."
John S. Lewandowski ,Disabled Veterans Committee on Housing
A Full Team Effort
"What a delightful experience it was to work with her (Ride-Away of Beltsville, MD Mobility Consultant, Keli Goldsborough) and all of your staff. We have now used it on a short number of trips and my wife is delighted with her "new mobility". Thank all of your staff, Sul, Jim, Troy, and especially Keli."
Cliff H. & Shirley B. ,
...we will certainly return to your company for all our adaptive equipment & service for our vehicle.
"Our society is so quick to complain about negative experiences, but we wanted to make you aware of our wonderful experience with your store. We came to your business in such a desperate situation and Ron Kelley [Mobility Consultant, Ride-Away Tampa, FL] took our call...Not only was he instrumental in finding us the adaptive equipment we needed at an affordable price but also offered suggestions for helping us find the right vehicle to be adapted (& can be adapted for future needs)...We had contacted several of your competitors, prior to choosing your company but Ron's ability & knowledge are truly what sold us on Ride-Away."
Rob & Kim F. ,
Thank you so much for putting all the time and energy into teaching us about the services you provide.
"It was really beneficial to see the adaptations in person." - Kim W.
"Thanks for such an excellent opportunity." - Crystal E.
"I had a wonderful time & learned a lot about all that goes into what you do." - Katlin
"It was very helpful for us to see what is out there." - Elise
"It was a great experience and very helpful for a future PT!" - Sarah
Old Dominion University Students,
I have never had a bad experience working with your company.
I want to [THANK YOU] for coming out on a Saturday afternoon, on short notice, to get the lift closed and then transported back to [Ride-Away] to be repaired. This was more than we expected and I appreciate you going above and beyond when you were not prepared to handle this at that time. I also want to [thank you] for calling us back first thing Monday morning with the diagnosis of the lift issue and the part that was ordered already to repair it.
Shannon W.,PrimeCare, Inc.
We have been long time customers of Ride-Away for over 14 years...
"I recently purchased a modified residential vehicle for my daughter with highly involved special needs, from Ride-Away Handicap Corporation. It is a beautiful Honda Odyssey with a lowered floor and rear-entry to accommodate her very large powered wheelchair. The van is not only beautiful, but very safe and [an] accessible means of transportation.
We have been long time customers of Ride-Away for over 14 years and this is our third vehicle purchased which included trade-ins as well. The recent purchase of our new Honda was a very positive experience because of the Sales Consultant, at Ride-Away, Eric Lajeunesse. He was outstanding, and our best salesman ever!"
It's companies like yours that make a difference to people with disabilities...
"Thank you very much for Ride-Away's sponsorship of our annual banquet. We are proud to have your company participate again in an event that brings many New Hampshire cities and towns together. It is companies like yours that make a difference to people with disabilities as they pursue satisfying lives in their local communities."
Thank you so much for your kind & generous act...it will make all the difference...
"Thank you so much for your kind & generous act of exchanging my John's side entry for a rear entry van. It will make all the difference in his comfort and safety. God bless you all at [Ride-Away] especially Mike Alfaro who was a pleasure to deal with. He has class and is very professional and friendly."
Debra G. ,
Thank you...for taking interest and supporting our troops...
"I am a close friend of the Thomas family and cannot thank you and your organization enough from the bottom of my heart for taking interest and supporting our troops and their families the way you have."
You are a blessing to this industry!
"Thank you so very much for your kindness and help. My parents are so very grateful. You are a blessing to this industry! Keep up the awesome work!"
I wish you all the best that life has to offer because you truly gave me the best
"I was made to feel that nothing was too much trouble and that giving me the best service was what [Ride-Away] is all about. I wish you all the best that life has to offer because you truly gave me the best."
...we have advised everyone to visit your dealership before making a final decision
"...we have advised everyone to visit your dealership before making a final decision. Again, we thank you and want you to know that we will be repeat customers in the future."
The D. Family ,
Ride-Away gave my husband and I our lives back...
"Last week Ride-Away gave my husband and I our lives back...We have already been out to dinner in our new van and will go out again on Sunday...We are so overjoyed at having a part of our lives restored and we thank Ride-Away."
I really appreciate all the work you did...
"Thanks so much. The van is just like new! I really appreciate all the work you did and the time you put into it."
[Ride-Away] is indeed lucky to have you on staff!
On the sales staff in Richmond, VA...
"As a former sales manager, with prior experience hiring and training sales staff I must commend you on your excellent sales presentation and skills. [Ride-Away] is indeed lucky to have you on staff."
Professionalism, Thoughtfulness, & Generosity
"The words "Thank You" hardly seem adequate for all of the services that you provided Lloyd and I on Thursday...your van, a driver, his time and the gas, all of your help is greatly appreciated. Your professionalism, thoughtfulness, & generosity are all an asset to [Ride-Away]."
Lloyd & Gloria W.,
You are the best...an excellent resource for our family!
"I cannot thank you enough for all of your assistance! You are the best and I hope to [be] doing business with you very soon. You have really been an excellent resource for our family."
I want to thank you for all you have done...
"I want to thank you for all you have done for my husband. There [aren't] too many people [who] would take the time out to do what you do...I know my husband is so grateful to have someone like you to help him in his time of need."
The Jones Family,
Perseverance & Commitment
"I am grateful for your perseverance and commitment to providing me with a well modified vehicle. Because of the professional and great job done on the vehicle, I will not hesitate to refer individuals who may be in need of this service to you."
I love [Ride-Away]!
"Thank you for taking the time to go beyond your call of duty and help me try to determine whether my hand control was faulty. I can't express my appreciation and gratitude to you and your guys for your effort. I love [Ride-Away]!"
It was finally done professionally...
"Thank you very much for your attention in getting the Companion Seat properly set up in our Chrysler van...It was finally done professionally and we appreciate it very much."
Norman & Doris S.,
Now that's what I call excellent customer service!
"I just can't thank-you enough for taking such good care of me yesterday...From my "needy" phone calls right up to the visit in person you were all so very courteous and so willing to help me in any way you could! Now that's what I call excellent customer service - above and beyond your call of duty! WOW!"
I know who I will call for help
"Please express my gratitude to your staff for working me in, the excellent customer service and the all around respect that I received during my visit to your facility...The next time I am in the area and issues arise, I know who I will call for help."
Kelly W. & Family,
Punctual, Courteous, & Helpful
"I just wanted to take the time to thank you for helping me set up the rental from you in Orlando, Florida. My contact in Tampa, Florida was more than helpful. His driver was punctual, courteous and also helpful when he met us at the airport. I believe people need to be thanked and recognized when a job has been done well."
I want to thank your team members for never doubting us...
"I knew the minute I met you, you were a very humble, sincere man - so unbelievable in the world of business today. I want to thank your team members for never doubting us with our problems."
Thank you for all the fabulous treatment I always receive...
"I am taking this opportunity to thank you for all the fabulous treatment I always receive whenever my very complicated van develops a problem. There has never been any lag time in your response to my problems."
...this is going to be such a blessing to us...
"Thank you so much for all the work you did to get us the lift in our van...this is going to be such a blessing to us."
Julie & Tanner,
You are all awesome!
"Nathan and I thank you sincerely for the fantastic completion of the modifications, the friendly service, modifying the van so I could open the lift and most of all, your friendliness and understanding - you are all awesome."
I really enjoy the van.
"You went out of your way so many times! I really enjoy the van."
Paul & Norma M,
...thank you for being the 'miracle man'...
"...thank you for being the 'miracle man' and finding the problem [in our van]."
...they have worked miracles time and time again.
"I want to tell you how very special your East Hartford location is...they have worked miracles time and time again."
I am very impressed with your knowledge...
"I am very impressed with your knowledge of the products you sell. You clearly do not fit into the public's image of a car sales person."
...my experience(s) have been overwhelmingly positive.
"Over the course of 10 years with Ride-Away, I must say that my experience(s) have been overwhelmingly positive. With Ride Away's expertise in providing mobility to me and my family, we have seen things and done things we would have never have done."
I'll never find the words to properly express my gratitude for your wonderful kindness for fixing my van controls."
...you did a great job on the installation of the hand controls.
"I just wanted to let you guys know you did a great job on the installation of the hand controls. It is the first time the whole dash has not been cut away on the left side. You can hardly tell that any modifications were done."
Companies and people like you are what our country need.
"I just found out what your company does for our heroes [and veterans]. WOW!!! Companies and people like you are what our country need. Thank you."
[Ride-Away's] award winning vans.
"I was sure to tell Dr. Scott how happy the families yesterday were when they heard the news of [Ride-Away's] award winning vans. Thank you so much for contacting our office (and all you do for our patients and families)."
...the learning opportunity met all of my expectations.
"It is one thing to talk about the adaptations that can be made to a vehicle to give someone independence and quite another to be able to see and touch these adaptations; the learning opportunity met all of my expectations."
She has been a blessing to our family; always going out of her way...
"She has been a blessing to our family always going out of her way, staying late to make sure all things come together so we can get a van. She has went above and beyond to meet our needs so that we could always get a van so Mike could come home on the weekends...She really enjoys helping everyone at the VA and is very good at what she does, very efficient and always looking out for the patient[s] best interest in every way."
Mike & Waynette D,
...it was a sentimental thing.
"... he knew by my voice that it was a sentimental thing!"
Efficiency & Professionalism
"...[he] made several phone calls on my behalf to make my purchase a pleasant experience. His efficiency and professionalism manner are to be commended."
I chose the right place, at the right time.
"When questioned about my process in purchasing this vehicle, I couldn't say it enough - I chose the right place, at the right time."
You will definitely be the first place we go...to get a new vehicle.
"Everyone was so nice and the service you did on our wheelchair lift is greatly appreciated. You will definitely be the first place we go if/when we decide it is time to get a new vehicle."
Help, it seems, was only one phone call away.
"Help, it seems, was only one phone call away. After explaining our situation to [the Norfolk, VA General Manager] he was able to locate and deliver an accessible vehicle for us to use."
I want you to know how pleased my wife, Patricia, and I am...
"I recently purchased a Chrysler Braun Entervan conversion from your office located in Richmond, Virginia...I am a retired military veteran who has recently become disabled. I want you to know just how pleased my wife, Patricia, and I am regarding the information and service that we received from the Ride-Away team located in Richmond!"
The unique thing is that they treat everyone that way...even the UPS guy.
"Recently I had the opportunity to buy my second van from Ride-Away in Beltsville, MD. I just wanted to opportunity to say thank-you. I've never been treated with such a smile or felt like I was family and being so well looked out for as I do from the management and staff at this location. They have gone out of their way to make me feel like I was the most important person there and give me every possible deal they can find to come up with."
"The unique thing is that they treat everyone that way even the UPS guy. I will never leave their mobility family and will refer anyone I know with need here. It is such a blessing in dealing with such issues being handicapped that this is one place where they are always willing to throw you a life line or a rescue ring. Thank-you from the bottom of my heart for making me feel like family and treating me so well."
We want you to know how wonderful it is to know about Ride-Away vans.
Ride-Away was just the best to work with...
"I bought a Dodge Caravan with a rear entry. This van has been a god sent to my daughter and I. We love this van more and more every day. We call our van a Dodge Freedom, as that is what we now have -- freedom. Ride-Away was just the best to work with and we would tell anyone about them. Our salesman from Gray, Maine was a delight. He made sure it was everything and more of what we were looking for. Thank you so much for our Dodge Freedom."
Bonnie and Laurie Y,
Your associates have kicked it up a notch when it comes to customer service.
"I want to take a minute to let you about my experience at your branch in East Hartford, CT. I have been a customer of [Ride-Away] since 1997 and although my dealings have been positive in the past, your associates have "kicked it up a notch" when it comes to customer service. Each member of the service department I dealt with was friendly, knowledgeable and bent over backwards to insure I was satisfied including the general manager, Tom. No one likes to go to the repair shop but when you have to go, it's refreshing to deal with such professionals. Thank you all for a pleasant experience."
...you all truly do make a difference.
"I recently had my hand controls switched from one vehicle to another at Ride-Away. I just wanted to thank your staff for their courtesy and professionalism. Your service allowed me to drive home, in a new vehicle, safely and with confidence. Hand controls give me the ability to drive myself and not to depend on other people. It is very important for me to be independent and you have helped me to achieve this. It may feel like "just a job" some days but you all truly do make a difference."
...I will not hesitate to recommend everyone at the East Hartford office...
"I just want to take a minute and tell you how thankful I am for all the help [the staff] has given my wife in her time of need. They were very sensitive to our problem and went out of their way to correct all of our problems. If the opportunity ever presents itself I will not hesitate to recommend everyone at the East Hartford office to help someone with her needs."
Informative, Professional, & Courteous
"I would like to thank [the Norwalk, CT location] for all [their] help in locating the perfect vehicle that I needed for my father. He was informative, professional, courteous, and very thoughtful...His caring and concerning nature about meeting all of the customers needs was refreshing."
...it was a pleasure working with your [Beltsville, MD location].
"I would like to take this opportunity to let you know it was a pleasure working with your [Beltsville, MD location]"
My reward is to see people become independent again...
"I was made to feel that nothing was too much trouble and that giving me the best service was what [Ride-Away] is all about. I wish you all the best that life has to offer because you truly gave me the best."
Tim F, Ride-Away Mobility Consultant - East Hartford, CT
"You promised to meet or beat any competitive price...
"I want to thank you and Ride-Away for my great new Chrysler Town and Country van. You promised to "meet or beat" any competitive price on an identical van."
I am a polio survivor...and active father
"I am a polio survivor, aged 57, co-founder of a successful investment banking firm, and active father and well traveled around the globe."
Wallace W. E., Jr,
Exceptional Service Experience
"I just had to share with you a bit about the exceptional service experience I had today - once again at Ride-Away."
Gratitude & Appreciation
"I am writing this letter to express my gratitude and appreciation of your professionalism and courtesy as the Ride-Away General Manager."
In the future, any lift, transport vehicle issues will be taken to this location.
"I would like to write a letter of compliment regarding the Beltsville, Maryland Ride-Away facility. Firstly, I have quadriplegic son of life support. My son, Jason, has received a new mid-wheel TDX-SP wheelchair from Invacare...In the future, any lift, transport vehicle issues will be taken to this location."
...I roll into the van, up to the steering wheel and drive directly from my wheelchair.
"Transferring from my wheelchair to the car left me tired and frustrated until I purchased a modified minivan from Ride-Away. Now, I no longer worry about my safety, I roll into the van, up to the steering wheel and drive directly from my wheelchair."
...made us feel like we were part of the Ride-Away family.
"The service and respect we received from everyone we worked with made us feel like we were part of the Ride-Away family."
Rob & Stella S,
...[he] went above and beyond...
"...[he] went above and beyond by helping me search for funding. I called him my "Little Cheerleader."
The emphasis is also on my ability.
"What is different about Ride-Away is that I'm not different. Here, a person in a wheelchair is ordinary. The emphasis is also on my ability. They will find a way to maximize that ability to compensate for my loss of function."
Thanks so much for such [a] wonderful day in Joel's life; he is so thrilled about his new van
"Jennifer thanks so much for such [a] wonderful day in Joel's life; he is so thrilled about his new van. We all like the way it rides so smooth...In the same token, I want to thank Mary Kay and all her staff from Operation Support Our Troops, [Inc.] for such wonderful hearts."
The T. Family ,
With your continued support, we are changing lives - heart by heart.
"As the need for help in our community grows, your donation will help us reach out to those still waiting to become part of the Bello Machre family. With your continued support, we are changing lives - heart by heart...I truly appreciate your ongoing generous support."
Dr. Robert I. ,Bello Machre
This remarkable gesture on your behalf is a reflection of the integrity and compassion of the extraordinary company that you have built.
"I have no doubt that this random act of kindness will act as a positive catalyst for these young boys - it shall empower them to keep fighting for their lives and their dreams...words cannot express my gratitude."
Christine,The Jett Foundation
"The van we purchased is running great --- The service in Norwalk is the BEST!!!!!!!!!!!!!!!!!!!!!"
...without those vans, we would have been lost.
"Bruce & I appreciate everything you have done for us throughout this process. This was our longest ordeal without a van, but you made it bearable with the loaners; without those vans, we would have been lost.
"Thanks to all involved; you know who you are. Dave for really working around the clock. Patrick for helping Dave & getting things we needed. Doug for helping Dave & not croaking the van when it stalled. Wendy for being funny."
Bruce & April,